Frequently Asked Questions
Check most frequently asked questions here, if you still need help then please contact us at contact@lualu.co.uk
Account 账户
The most common reason is the password hasn't been set up yet. Please go to the Login page, click Create account, then set the password.
Please click the Reward widget at the left bottom page, then log into your account. Available discount code will be displayed and click Redeem to claim your code.
This usually happens after using discount code and the new total value (exclude shipping fees) fall below minimum order value. Please add some more items and check again.
If you notice the address is wrong in your order, please contact us as quick as you can to amend the order information.
如发现订单地址填写错误,请尽快与我们取得联系更正地址信息
If you wish to cancel or amend your order, please contact us as soon as possible
如果需要取消或者更改订单,请尽快与我们取得联系
Delivery 配送
If the parcel arrive but some items are missing or damaged. Please get in touch with us as soon as possible.
Product 产品
After receiving the parcel, the product can be stored in the fridge for 4-5 days
收到包裹后,可以放在冰箱里面冷藏4-5天
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